Privacy policy
At SarkRadiance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website and make purchases of our clothing products including trousers, sweaters, blouses, and dresses.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, shipping address, billing address, and payment information when you make a purchase
- Technical Information: IP address, browser type, device information, and cookies
- Usage Data: Pages visited, products viewed, and shopping cart activity
- Communication Data: Correspondence when you contact our customer support
How We Use Your Information
We use your personal data for the following purposes:
- Process and fulfill your orders for clothing items
- Provide customer support and respond to inquiries
- Send order confirmations and shipping notifications
- Improve our website functionality and user experience
- Prevent fraud and ensure website security
- Comply with legal obligations
Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:
- Contractual Necessity: Processing necessary to fulfill your orders
- Legitimate Interests: Improving our services and preventing fraud
- Legal Obligation: Compliance with applicable laws and regulations
- Consent: Where required, we will obtain your explicit consent
Data Sharing and Disclosure
We may share your information with:
- Payment Processors: To securely process your payments
- Shipping Carriers: To deliver your orders
- Service Providers: Companies that help us operate our website
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and tax obligations
- Resolve disputes and enforce our agreements
Typically, we retain order information for 6 years to comply with tax laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal data
Your Rights (GDPR & CCPA)
Under GDPR and CCPA, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a readable format
- Right to Object: Object to certain processing activities
- Right to Non-Discrimination: Not to be discriminated against for exercising your rights (CCPA)
International Data Transfers
As an international e-commerce business, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and provide adequate protection for your data.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. We encourage you to review this policy periodically.