Terms of service
User Agreement
By accessing and using SarkRadiance ("the Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our website and the purchase of products including trousers, sweaters, blouses, and dresses.
You must be at least 18 years old or the age of majority in your jurisdiction to make purchases on our website. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
Limitation of Liability
SarkRadiance shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
- Your use or inability to use our services
- Any unauthorized access to or alteration of your transmissions
- Any products purchased through our website
- Third-party conduct of any kind on the website
Our total cumulative liability to you for all claims shall not exceed the amount you paid for the products in question.
Intellectual Property Protection
All content on this website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of SarkRadiance and protected by international copyright laws.
You may not:
- Reproduce, duplicate, copy, or resell any part of our website
- Use our brand name, logos, or proprietary information without express written permission
- Systematically extract data or content from our website
Refund Policy
We accept returns and provide refunds for items within 30 days of delivery under the following conditions:
Eligibility Requirements:
- Items must be unworn, unwashed, and in original condition with tags attached
- Original packaging must be included
- Proof of purchase is required
Non-refundable Items:
- Final sale items (clearly marked during purchase)
- Items damaged due to customer misuse
- Personalized or custom-made products
Refunds will be processed to the original payment method within 7-10 business days after we receive the returned items.
Dispute Resolution
In the event of any dispute, claim, or controversy relating to your use of SarkRadiance or purchase of our products, we encourage you to first contact us directly at [email protected] to seek resolution.
If we cannot resolve the dispute informally, both parties agree to attempt mediation through a mutually agreed-upon mediator before pursuing other remedies. Any mediation shall take place in the jurisdiction where SarkRadiance is headquartered.
For EU consumers: You may submit a complaint through the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr .
General Terms
We reserve the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the modified terms.
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect. These terms constitute the entire agreement between you and SarkRadiance regarding your use of our website and services.
For any questions regarding these Terms of Service, please contact us at [email protected].