Refund policy

At SarkRadiance, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our straightforward refund policy.

Refund Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original condition with tags attached
  • Original packaging must be intact and included with the return
  • Proof of purchase or order number is required

Non-refundable items: Final sale items, personalized or altered garments, and items without original tags.

Return Process

  1. Contact our support team at [email protected] to initiate your return
  2. Include your order number and reason for return in your email
  3. Pack the items securely in their original packaging
  4. Ship the package to the address provided by our support team
  5. Once received and inspected, we will process your refund within 5-7 business days

Refund Information

Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or defective merchandise.

Please allow 7-10 business days for the refund to appear in your account after processing.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.

Need Assistance?

For any questions regarding our refund policy or return process, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.

@2025
SarkRadiance